How Did I End Up Here? by Maria Colessides

The day I started with RLL, I asked myself, “How did I end up here?” I had spent 16 years in the restaurant, wedding and hotel industry, working 6–7 days a week and often 18-hour days. It felt so weird to walk into an office, especially one that sold insurance.

RLL was a new company at the time, and my job was client retention and customer service. As someone who was used to being face-to-face with guests and clients, this was a real challenge for me. I soon realized I could pull from my hospitality career, where I had learned the importance of personalization, promptness and reading clients even when you cannot see them.

Throughout my years with RLL, I have not only assisted clients with RLL related issues, but I’ve also assisted our clients with everything from their kids’ weddings (yes, really!) to restaurant recommendations throughout the US. I’ve even pulled some strings with friends in the hotel industry to get accommodations for our clients. I’ve seen clients fall in love, have children, lose loved ones, switch companies, move states, change careers or retire. Trade shows now feel like family reunions.  My previous experience helped me create these connections with clients, which are now a part of the culture at RLL.

One of the truest testaments to our work culture has been our team’s reaction to working from home during the COVID-19 pandemic. After two weeks of working remotely, everyone wanted to come back to the office, even though RLL provided us with everything we needed to work from home. We are so lucky to have each other, our clients and our amazing company.

A couple of years ago, I was at a Texans football game, and I ran into a friend from the restaurant industry. He asked me where I was working, and I explained that I worked for RLL, discussed the multifamily industry, our deductible buy down and our renters insurance alternative. From his facial expression, I could see his confusion, and he asked me the exact same question I asked myself that first day: “How did you end up there?” I told him it was the perfect place for me.


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